FREQUENTLY ASKED QUESTIONS

 

If you have any queries about our products, how to place an order, or any other issue, check out our frequently asked questions page and see if someone else has asked your question already.

If you can’t find the answer you are looking for on this page, then we will be happy to help in any way we can. Just click the “message us” button and send us your message or query.

 

HOW DO I PLACE AN ORDER?

The Halal Hijab website has been designed with you in mind. We want to make sure that your shopping experience is as simple as possible, so when you have found a product you like, simply select the item you like, then add it to your cart. Then you just have to follow the steps of filling in the Customer information, the Shipping method and Finally the Payment method.   

           

HOW CAN I SEE THE PRICES IN MY OWN COUNTRY'S CURRENCY?

The option to choose your currency can be found from the main menu bar which is located at the top-left corner of our website www.halalhijab.com on your phone. If you use a computer, you can find the option to change the currency on the top-right corner of the screen. From there you will be given a bunch of common currencies those are used by our customers more frequently, then you can choose yours to see all the prices in your own currency.

 

WHAT BENEFITS CAN I GET WEARING THE HIJABS FROM HALAL HIJAB? 

You can know about all the important features and benefits of our products from every single product page. All the prices, detail descriptions and other important information can be received clicking on individual product from our website www.halalhijab.com

HOW DO I FINALISE MY ORDER?

You may be asked to provide further security information in order to complete your order using our verified Master Card security measures (3-D Secure code - it’s an additional security layer for online credit and debit card transactions. This code is obtained through your bank only). Simply enter your personal code, and once your order has been accepted you will receive a confirmation email.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

Halal Hijab currently accepts the following payment methods: American Express, Master Card, PayPal and Visa.

 

DO I HAVE TO OPEN AN ACCOUNT WITH Halal Hijab TO PLACE AN ORDER?

If you do not wish to open an account with Halal Hijab simply fill in your shipping address when placing your order. However, opening an account with Halal Hijab means speeding up the whole process of ordering your product and also you will be the first to get all the insider information, including newsletters with exclusive offers and discounts.

 

WHEN WILL I BE CHARGED?

You will be charged once you have finalised your order online. If you have a discount code, enter it in the field marked 'discount code' before you proceed to the checkout. Your account will only be debited once your order has been validated. In the unlikely event that we are unable to fulfil your order, we will contact you immediately to notify you of any problems, and if necessary arrange a suitable replacement or cancel the item from your order.

 

HOW DO I GET THE 10% DISCOUNT FOR MY ORDERS?

You have to sign up just once using your first name, last name and email address to reveal the 10% discount code. You can find the fields to fill up to sign-up with us, at the bottom of every page of our website www.halalhijab.com.

When you sign up, you will get a discount code both on the prompt on screen immediately after signing up and into your email inbox as well, please also check your junk inbox in case you don’t receive the discount code in your normal inbox. Save this code with you. When you order a product/ products, you will find a box in the checkout to use the discount code, you need to put the discount code in that box, click “Apply” and you will see the total price will change giving you a 10% discount ! It's that easy !

  

WHAT ARE MY SHIPPING COST AND TIME?

You will get a FREE shipping cost for a total order value of $100 AUD and above.

We charge a flat rate of $7.99 AUD Australia wide and $14.99 worldwide for the standard shipping cost for your order. Sometimes we give FREE shipping as our promotional activities.

The delivery time depends on the country, state or the city you live in. The following times are an estimation of how long it might take for your ordered products to reach the destination:

  • Australia: 2-6 days (depending on the state)
    • NSW, ACT: 2 business days
    • QLD, SA: 3-4 business days
    • VIC: 4 business days
    • WA, NT, TAS: 5-6 business days
    • USA: 6 days
    • UK: 8 days
    • Canada: 11 days
    • New Zealand: 7 days
    • Other Europe countries: 8-10 days
    • For pre-order items 2-4 weeks (if applicable)

     

    HOW DO I GET FREE SHIPPING?

    Sometimes we give FREE shipping as our promotional activities. 

     

    HOW DO I RETURN ITEMS FROM MY ORDER?

    Please assist us by providing the reason for your return and any comment you wish to make and return to Halal Hijab, PO Box 73, Beverly Hills NSW 2209 Australia. We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our address. For more detail about Returns, please see the information in SHIPPING AND REFUND POLICY in the Footer section of all the pages.

    Sweet Deal !