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SHIPPING AND REFUND POLICY

 Shipping


We try to ship/ post your ordered product/ products to your shipping address as soon as possible. It takes about 1-2 business days to pack and dispatch the order. All our shipping is maintained through the Australian Post.

Usually, it takes 2 to 10 business days ( depending on the destination ) for the ordered items to reach the destination unless special circumstances/ hazards occur.

Our shipping cost starts from $7.99 AUD for posting within Australia and $14.99 AUD for international posting. Sometimes we offer FREE shipping on all orders as a part of our promotional activities.

ESTIMATED DELIVERY TIME (depending on the destination)

Australia: 2-6 days (depending on the state)
NSW, ACT: 2 business days
QLD, SA: 3-4 business days
VIC: 4 business days
WA, NT, TAS: 5-6 business days

USA: 6 days
UK: 8 days
Canada: 11 days
New Zealand: 7 days
Europe: 8-10 days

Regarding the out of stock products, customers can pre-order some items; in that case, it will take a bit longer than usual delivery time, usually 2 to 4 weeks, but we try our best to dispatch the items as soon as possible. If customers order some in stock and some out of stock products together, in that case, all the items will be dispatched together.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at halalhijab@hotmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at

support@halalhijab.com and after discussing the matter send your item to PO Box 73 Beverly Hills New South Wales AU 2209.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should post your product to PO Box 73 Beverly Hills New South Wales AU 2209

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

We suggest that you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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